How does your Buyer Protection Program work?
Buying a domain can be time-consuming, painful and frustrating. But it doesn’t have to be! At Undeveloped we pride ourselves on taking away all the hassle involved in buying a domain and on making your transaction completely safe and secure.
Ever since the launch of our Buyer Protection Program in 2014 not a single transaction has turned into a nightmare. Today all transactions are covered by our program, which includes several security layers that allow buyers and sellers to connect in a 100% safe and secure way.
So what are the key elements of our buyer protection program?
We handle the escrow of every single transaction ourselves. First, we secure the domain from the seller. Then, we help you with becoming the new owner of the domain by facilitating a transfer. Finally, we proceed with paying the seller after you confirm you have received the domain.
Our escrow team monitors every transaction and swiftly intervenes in case of suspicious behavior.
All sellers go through a careful verification process before they can conduct business at Undeveloped.
You receive all the documentation necessary to acquire the domain from the current owner, including an invoice with VAT when applicable.
If the seller doesn’t deliver on his/her part, for whatever reason, we refund you within 24 hours.
98% of all transactions on Undeveloped are completed within 24 hours after payment. Acquiring a new domain no longer has to take a lot of time!
Our payment provider Adyen
We provide 100% secure transactions thanks to our partnership with Adyen, one of the most secure payment processors in the World. Adyen is the leading payment technology, powering payments for truly global commerce. They are used by some of the biggest companies around the world, for example Facebook, KLM, Spotify and Uber.
How they work is simple, every payment is verified by their risk management team.
A fraud score is then given to every transaction, it gets blocked entirely if there is any doubt about the legitimacy of the card, bank account or owner.
Undeveloped's Real name policy
The power of your real name lies in the bond of trust which is formed with the buyer during the negotiation for a domain name. Giving the buyer your actual name is the foundation of this bond of trust which increases the likelihood of the completion of the sale. It would be a pity if someone were to back off from a sale because they are unsure whether their money might be going down rabbithole93!.
Our Real Name Policy is thus a tool which helps you to facilitate a successful negotiation process. The idea of a real name is quite simple, yet makes an incredible difference for the success and gains of your domain name sale. Not only does it increase the level of trust during the talks with the buyers, your name can also increase the profit you make. Using your real name improves your authenticity in our unique marketplace, and helps to establish transparency.
Undeveloped is fighting Internet Robots
The Internet is a dark dark place, full of robots, spiders, crawlers. Some are friendly and just want to index your site in their search engine (Google, Bing or Yahoo for example), but others have bad intentions and need to be blocked.
It’s a constant cat and mouse game between our engineering team and those buggers. But it’s important for us to make sure these noisy and sometimes heavy traffic sources don’t hurt the experience your buyers are getting. Or the quality of the traffic statistics you see in your portfolio.
Because you have many domains online, you can become the target of Internet spam. The most obvious ones are fake buyers, who place an offer on your domain but are not real people. This is why we have built a filtering system whereby buyers have to verify their email address in order to place an offer.
Another concern on the Web is Search Engine Optimization (SEO) and ensuring that your domains get displayed in search results (on Google, Bing or Yahoo for example). Our digital marketing team works very hard on cleaning the profile of all parking pages, blocking referer spam, etc. so that you start getting traffic from Google, and keep getting what you already have.